Dancetech-Thomann Music Store - About the store & FAQ's
Do you offer a satisfaction guarantee or something like that?
Yes we do! - To guarantee that you will never regret your purchase at Thomann we offer a 30-day money-back guarantee for all products on our valid printed Hot Deal leaflets (excluding brass instruments for reasons of hygiene; software with unbroken seals only in original packaging).
Therefore, if you are not satisfied with the product, just return it to us in the original packaging with all the manuals & accessories in mint condition (some paper or cardboard wrapped around the original box) and we will credit your customer account (for future purchases) with the full value of the product. We can also book the money back to your card, bank account or send you a check.
WeŽd like to know the reason of the return for our product selection and quality control reasons, but the decision is 100% yours.
Unfortunately we donŽt get the shipping costs back from the post, so we canŽt return them to you. On the other hand if we made a mistake or suggested you a totally wrong product, weŽll be more than happy to cover also the return costs.
If you have any further questions, please send and E-Mail to email@example.com