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Forums - The lounge
Subject: 21st Century Customer Service
Viewing all 10 messages - View by pages of 10: 1
Original Message 1/10 26-Apr-07 @ 07:14 PM - 21st Century Customer Service
Zazza
Posts: 1502
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Message 2/10 27-Apr-07 @ 05:14 AM - RE: 21st Century Customer Service
Message 3/10 27-Apr-07 @ 11:11 AM - RE: 21st Century Customer Service
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I had an idea for a script once. It's basically Jaws except when the guys in the boat are going after Jaws, they look around and there's an even bigger Jaws. The guys have to team up with Jaws to get Bigger Jaws.... I call it... Big Jaws!!!
Message 4/10 27-Apr-07 @ 11:19 AM - RE: 21st Century Customer Service
Zazza
Posts: 1502
Link?: No link
File?: No file
And they wonder why people use bittorrent?
Message 5/10 27-Apr-07 @ 07:37 PM - RE: 21st Century Customer Service
i f*ckin paid for it! and i cant watch it without sitting thru this rubbish!
so next time i'll just d/load the bootleg cos with that i simply press play and watch it, simple.
it's sad that i must rip this paid for dvd to disk just to watch it without a bloody great load of crap to wade thru first, it's worse than tv almost
___________________________________
I had an idea for a script once. It's basically Jaws except when the guys in the boat are going after Jaws, they look around and there's an even bigger Jaws. The guys have to team up with Jaws to get Bigger Jaws.... I call it... Big Jaws!!!
Message 6/10 27-Apr-07 @ 08:32 PM - RE: 21st Century Customer Service
Message 7/10 27-Apr-07 @ 10:55 PM - RE: 21st Century Customer Service
I took my mate to pick up his new car today & he hadnt changed his insurance to the new car so we phoned Norwich Union from the garage to get a price of them so he could drive it back without any worries, ill give you the short version! It was an Indian call centre BTW.
10 mins to get through to someone
5 mins more spent waiting as we were then put through to another dept
A very polite Indian lady answered & my mate told her hed bought a new car & wanted to know what they would charge him to take out a new policy for 12 months on his BM.
20 mins spent supplying all of his, his second driver & car details, (lots of um's, ah's & general noises of confusion being transferred down the line as we listened to her over my car phone)
Eventually, she said that'll be £380.
Ok my mate said, & confirmed that it was for 12 months, fully comp etc....
No that is up until the end of your current policy on your previous car, ah you want a new 12 month policy then?
Yes he said that was what I asked for.
Ok, sorry, one moment thankyou for your patience (then we hear, oh dear, um, oh, one moment, can you hold?)
2 mins later, Im sorry Ive refreshed the page & the information has disapeared
You mean you have deleted it he said
Yes
So he went right through the whole thing again.
I wont go on but you get the idea, a 10 - 15 min call ended up taking an hour & if this was the exception then you could live with it, but its not its the norm across all overseas CS centers across all industries!
Unfortunatley there are so many blue chip/high profile companies that have gone down the route of outsourcing there CS depts overseas in a bid to save money however they are now beginning to pay a heavy price for such action as customers vote with there feet!
Call Centers Return To The UK
What did the so called executives & marketing gurus that work for these companies really think would happen ffs?
Nat West must be laughing all the way to the bank, there marketing executives took this by the scruff of the neck & launched a hard hitting advertising campaign letting everyone know that they remain solely in the UK for there customers, now there's some guys that deserve a fat bonus for a job well done.
Message 8/10 28-Apr-07 @ 12:00 PM - RE: 21st Century Customer Service
local branch calls only
yeah and it's always engaged, lol
anyways, modern life and all that, greed, larger share values
anyways, i'm off to the main sorting office to pick up a delivery... an hour off work because the guy shoved a 'while you were out' card thru the door.... when we were in!
(as usual)lol
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I had an idea for a script once. It's basically Jaws except when the guys in the boat are going after Jaws, they look around and there's an even bigger Jaws. The guys have to team up with Jaws to get Bigger Jaws.... I call it... Big Jaws!!!
Message 9/10 28-Apr-07 @ 08:47 PM - RE: 21st Century Customer Service
Fortunatley we have a pretty cool postie, he signs them for us and sticks a note on the envelope to say so when were not around, so he gets a drink of us every xmas, now thats service for ya!
Message 10/10 29-Apr-07 @ 08:45 PM - RE: 21st Century Customer Service
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